Weekly practitioner coaching
“Which one thing should this physio work on?”
Each practitioner's last 28 days are ranked across six levers. The top one becomes a short brief with three actions.
One lever, three actions.
Reception scorecards
“Who books well, and who needs training?”
Each receptionist gets a weekly scorecard, a top tip, and their own history to look back on.
Every receptionist knows their score.
Ask the coach
“Staff ask me the same questions.”
A coach on every staff page answers from company knowledge and live data, limited to that person's role. What it cannot answer goes to the owner once, and the answer becomes knowledge for everyone.
A fact taught by the owner was available to staff 11 seconds later.
Answer it once.
Coaching Hub
“Coaching is scattered across emails.”
One page for the operations manager and directors: the brief, the team, all coaching given with its audio, meetings and history.
All coaching, one page.
Voice coach
“I think out loud.”
The owner speaks a question and hears the answer, drawn from live numbers.
Answer time cut from about 58 seconds to about 10.
Talk to your numbers.
Academy
“Training is a folder nobody opens.”
Front-desk training as short videos, a read-along and a quiz for each lesson. Managers approve lessons and manage learners.
42 lessons and 352 quiz questions.
Onboarding without the owner.
Handbook chat
“Where is the form? What is the policy?”
Staff ask what to do and get the answer from company policies and guides, limited to what their role may see.
The policy, when they need it.
The company playbook
“Our way of doing things lives in my head.”
Your clinic's own policies, scripts and hard-won team know-how are captured in one playbook and kept current. Every coach draws on it, so advice sounds like your clinic, not a textbook.
Your way, written down.
My week
“I am overloaded, while the schedule shows gaps.”
Each Monday it works out open hours, pre-fills what the schedule shows was done, and asks only about the rest. Directors see team counts, never what an individual wrote.
A median of 7.8 open hours per practitioner per week.
Credit for the work nobody sees.
Practitioner to-do
“The form the physio owes is nobody's task.”
The front desk assigns a task to a practitioner, who marks it done or cannot do, with a note.
Paperwork with an owner.
Lunchroom board
“The team never sees the score.”
A screen in each clinic rotates progress to target, new patients, reviews, shout-outs and a daily message from the owner.
The score, on the wall.
Social content engine
“We never post.”
Each month every clinic gets its videos assigned with word-for-word scripts and captions, a board to tick off filming, and a hub for the editors.
40 videos assigned across 8 clinics in the first month.
Scripts written. Just press record.
